📚 Knowledge Base & Role Walkthroughs

How can we help your operations today?

Comprehensive guides with live interface mockups for every account type: Brokers, Landlords, Tenants, Contractors, and Investors.

🏢 Agency & Broker Operations Guide

Everything you need to list properties, manage buyer/tenant pipelines, record meetings with Whisper AI, and match clients.

Core Workflow 01 ⏱ 3 min

How to Add a Property (House / Flat / Commercial Unit)

Open Listing Form
https://remocloud.com/offers/
Real UI View: Add Property Modal
Transaction Type
For Sale For Rent
Price & Currency £495,000 (GBP)
Title & Property Details Mayfair Luxury Penthouse 4B • 3 Rooms • 84 m²
📸 High-Speed Cloudflare R2 Upload Zone Supports high-res JPG, PNG, WEBP with automatic compression
Dynamic Form Fields
Land Registry / Title No.: KR1P/00294812/9
Ownership Form: Freehold (Pełna własność)
✓ Instantly indexed for AI Client Matching
1 Open Offers & Select Type

Go to Offers in the left navigation and click "+ New Listing". Choose Sale or Rent.

2 Complete Key Specs & Photos

Enter price, rooms, floor, square meters, title registry, and drag-and-drop photos.

3 Publish & Match Clients

Save offer. System instantly matches it against active buyer tags with scoring (0-100%).

🤖

AI Client Matching Engine

Automatically compares buyer preferences (district, budget, bedrooms, pet policy) against active listings.

Jan Kowalski (Poszukujący) 96% MATCH

Budżet: do 900 000 zł • 3 pokoje • Balkon • Grzegórzki / Podgórze

View Matching Dashboard →
🎙️

Whisper AI Voice Notes

Record a 30-second voice note directly after a property viewing. AI structures key facts into client notes.

"Klient zachwycony widokiem z salonu, proponuje 870 tys. i szybką umowę przedwstępną..."
Open CRM Clients & Voice Notes →

🏠 Landlord & Property Owner Operations Guide

Master unit leases, tenant onboarding, deposit security registers, OCR meter readings, and maintenance requests.

Core Workflow 02 ⏱ 2 min

How to Add a Tenant & Create a Lease Agreement (Umowa Najmu)

Manage Tenants Registry
https://remocloud.com/admin/residents/
Tenant Profile & Active Lease
MK

Marek Kowalczyk

[email protected]

Assigned Flat: Nadwiślańska 11/4
Monthly Rent: 3 200 zł
Deposit (Kaucja): 3 200 zł
Tenant Portal Access & Automation
Portal Status: Active & Verified
Rent Due Day: 10th of every month
📲 Portal Magic Link ready to send via WhatsApp / SMS / Email
1 Add Resident Profile

In Landlord Hub, select "Tenants" -> "+ New Resident". Enter contact info.

2 Link Property Unit & Rent

Assign the flat, start/end dates, monthly rent, and deposit amount.

3 Invite to Resident Portal

Click "Send Invite". Tenant receives instant access to report faults and view rent schedule.

Fotolicznik: AI Meter Reading OCR

Take a photo of any electricity, water, or gas meter. OCR automatically transcribes current values and calculates consumption.

Licznik energii (17492 kWh): Odczytano poprawnie (99.4%)
Zużycie w miesiącu: 182 kWh = 191,10 zł
🛡️

Deposit Escrow & AI Handover Protocol

Protect tenant deposits with AI-generated photo checklists upon move-in and move-out to avoid legal disputes.

Status depozytu: Zabezpieczony w rejestrze
Protokół wejściowy: Podpisany cyfrowo przez obie strony

🛋️ Resident & Tenant Portal Guide

How to report faults, upload repair photos, message your landlord, and check rent payment history.

Core Workflow 03 ⏱ 1.5 min

How to Submit a Repair Ticket (Fault Report)

Report an Issue Now
https://remocloud.com/resident/tickets/new/
Resident Fault Ticket Form
Problem Category
💧 Plumbing
⚡ Electrical
🔥 Heating
📺 Appliances
Issue Title & Priority Sink siphon leak under kitchen counter 🔴 Urgent Priority
Attached Photos
📷 Foto 1
📷 Foto 2
✓ Uploaded to R2
1 Open Ticket Form

Click "Report Issue" in your resident portal and pick category (plumbing, power, heating).

2 Describe & Add Photos

Provide short explanation and attach photos so the contractor brings exact replacement parts.

3 Track Status & Chat

Receive live updates when contractor is dispatched and discuss visit times directly in ticket comments.

💬

How to Communicate with Landlord & Property Manager

Two reliable communication channels to ensure all requests and agreements are permanently documented:

1. Ticket Comments (Repair Thread)

Open your submitted repair ticket. Any message posted there is immediately visible to both the landlord and the assigned technician.

2. Direct Messages & Chat

Use the Messages module for formal questions regarding lease extension, rent payments, or administrative inquiries.

🛠️ Contractor Desk & Technician Guide

How to accept work orders, update repair statuses, log parts and labor costs, and upload completion proofs.

Core Workflow 04 ⏱ 2 min

Work Orders, Status Stepper & Cost Accounting

Open Maintenance Portal
https://remocloud.com/dashboard/maintenance/
Contractor Desk View
Zlecenie #TK-104: Awaria zaworu grzejnika CO

Adres: Nadwiślańska 11/4 • Najemca: Marek Kowalczyk

⚙️ In Progress
Parts Cost: 145,00 zł
Labor Rate: 200,00 zł
Completion Proof: 📷 Nowy zawór zamontowany
1 Review Assigned Tickets

View orders sorted by urgency. See tenant phone, photos, and exact problem details.

2 Update Status on Site

Set to "In Progress" upon arrival, or "Waiting for Parts" if an order must be placed.

3 Log Costs & Mark Resolved

Enter parts cost + labor, snap a photo of finished work, and mark as Resolved.

📈 Investor Portfolio & Executive Controls

Track aggregated rental yields, occupancy rates, dividend reports, and superadmin entitlements.

📊

Net Yield & Cashflow

Real-time tracking of net rental yield across entire multi-tenant portfolios with expense deductions.

Średni Yield Portfela: 7.84% Net
🏢

Portfolio Occupancy

Monitor active vs vacant units and impending lease expirations within the next 30, 60, and 90 days.

Obłożenie lokali: 98.4% (48/49)
🛡️

Mission Control 360

Multi-organization governance, plan limits (entitlements), and audited support impersonation.

Bezpieczeństwo & Audyt: Izolacja Multi-Tenant 100%

Need personalized assistance with your account?

Our dedicated PropTech engineers and customer success managers are available 24/7.

✉️ [email protected]
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RemoCloud In-App Helper

Step-by-step guides with live previews

🔍

No matching guides found

Try searching for: "flat", "repair", "tenant", "chat"

⚡ Quick Helpdesk: [email protected]